faq

f.a.q.

A mandatory service must be carried out every 6 months.

The Zeus hand inside the hand case, along with the service card detailing the service record.

The standard warranty for the Zeus is 24 months (2 years), although its service life time can be up to 5 years. To avoid service costs from the 24-month mark, you will need to take out the extended warranty for either 3, 4 or 5 years at the time of purchase. In addition, after the 60th month (5 years) mark, no further repairs will be provided.

The warranty starts on the date of delivery to the authorized prosthetic center.

Free servicing every 6 months, a free loaner unit during the service.

The Zeus hand itself, battery, sensors, charger.

If mandatory services are not performed, Aether may invoice all costs that are incurred due to, or in connection with, the failure to carry out the obligatory maintenance.

The manufacturer grants a grace period for maintenance of no more than 1 month after the due date.

To obtain a loaner unit during maintenance or repairs or a trial unit for a trial fitting or marketing purposes, please contact your Aether sales representative/local Aether Customer Service or official Aether distributor.

The loaner case contains only the Zeus hand. The trial case contain the Zeus hand, Zeus charger, Zeus dongle, 2 electrodes & electrode cables. Please reuse the same packaging to return all components back to Aether for inspection.

5 years

The springs, finger tips, rubber gaiter and any glove supplied. Please note that the wear and tear are not covered by the warranty, but might be serviced during the 6-month maintenance.

You can find the serial number of your Zeus hand on the box. You can also find the serial number on the product itself near the wrist.

2021 © Aether Biomedical
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