FAQ
Warranty:
Does Zeus come with a warranty?
Yes, the standard warranty for the Zeus is 24 months (2 years), and there is an option to get paid extended warranty (up to three additional years) on the Zeus hand making its service life up to 5 years.
Service, Repair and Maintenance:
Is there any mandatory maintenance requirement for the Zeus hand?
Yes, A mandatory service must be carried out every 12 months.
What happens if mandatory maintenance is not observed during the warranty period?
If mandatory services are not performed, Aether may invoice all costs that are incurred due to, or in connection with, the failure to carry out the obligatory maintenance.
Is there a grace period for maintenance?
The manufacturer grants a grace period for maintenance of no more than 1 month after the due date.
What is the Zeus hand‘s service life?
5 years.
Demo and Sales:
How do I book a demo/trial unit?
You can book a demo unit for trial by contacting your local Aether representative. The demo unit is subject to availability and we recommend you place a request at least 2 weeks before the date of the trial fitting.
How will Aether Biomedical support us in providing online demos to patients?
At Aether, we always work to empower our clinical partners and help them in providing the patients with the best solution. Therefore we train you about all the features and functionalities of the hand and make sure that we are available remotely to provide any assistance while you are giving demo to the patient, catering any patients' queries regarding the features, process, servicing, etc. We never ask for the patient's contact details, so you are always the single point of contact.
Hand and accessories- features and characterstics:
Where can I find the serial number of the prosthetic hand?
You can find the serial number of your Zeus hand on the label of thet box. You can also find the serial number on the product itself near the wrist.
Battery System:
What does the Aether Battery System consists?
Aether Battery System is an equipment consist of a battery pack ( 7.4V ) and a battery charger. The purpose of this system is to provide electric power to the prosthetic hand. The system is designed to have the charging port embedded in the prosthetic socket. The charging port has a USB-C connector and can be used with the provided AC/DC power wall adapter.
What is the battery capacity of the Aether Battery System?
The Aether Battery System has a 2600mAh battery capacity and includes a type C charger. It can provide power to the hand for 12 to 16 hours on a single charge.
Should defective batteries be sent back to the manufacturer?
No, the broken batteries should be disposed of in accordance with national requirements.
Software:
What features can I modify via your software?
You can change the grip sequence, EMG threshold, change the existing grips or make new ones, you can add a Soft-Grip/auto grip, and can modify many more features.
How can i install the app?
The patient app (Aether Digital Platform) can be installed from both, Google play (Android) or Apple store (iOS).
What are the features and functions of the app?
The app offers you many features, such as track your training progress and goals, Adjust and control the grips, View your EMG signals, Request service tickets, Install the software updates from your clinicians remotely, Join a live session with the clinician if you need additional assistance etc.
Does the hand need to be connected with the app full time?
No, the hand functions perfectly fine without the app. However, connecting with the app is beneficial and we suggest you do it at least once a day. It only takes a few minutes. The app collects data on the device health and performance to help you monitor your progress.
Where can I download the software?
The software for clinicians is web-based and can be accessed from any device with an internet connection. You do not need to download any app to use it. Your aether representative will provide you with a link to the software, which can be launched on any web browser, such as Google Chrome or Microsoft Edge.
What are the different modes to connect with the hand via software?
You can connect with the hand using following sessions: Local Session, Asynchronous/Offline Session and Remote Session.
What is a Local Session?
Local session is the standard in office configuration session, where the clinician connects to the hand directly by using software without the need of a patient to use the mobile app.
What is Asynchronous/Offline Session?
Asynchronous/Offline Session allows remote configuration, during which a clinician can propose changes to the device in the patient’s absence and send a request to the patient for approval. The changes will be applied once the patient accepts the request.
What is Remote Session and how does it work?
Remote Session is a way of simulating a face-to-face meeting with a clinician. The clinician sends an invitation of the session, to which the patient can connect via the mobile app. The built-in conferencing allows a video meeting, where the clinician can see the patient’s EMG signals and other parameters. These settings can also be adjusted by the clinician remotely.
How long does it take to learn the software?
The software is easy to learn and you can get familiar with it in about one to two hours. We also offer training sessions during patient fabrication to assist you with using the system in real scenarios and we are always available to assist you if you need any further assistance in the future.
Can I add additional grips for the patient?
Yes - the software allows for adding additional grips according to patients requirements.
Can the Zeus be connected to a Pattern Recognition System?
Zeus is compatible with COAPT - Complete Control System Gen2 & IBT Glide.
Others:
Which amputation levels are suitable for the Zeus?
The Zeus can be fitted to transradial and any other higher level of amputation.
What is the duration of the training period?
The learning period varies depending on the individual, but it usually takes one to two weeks to gain full control over the prosthesis.
If the co-contraction signal is used by another device (eg elbow)?
You can easily shift to other signals in the signal setting of ADP. For more details, refer to our Compatibility Guide.
Can I change the electrodes for the patient?
Yes. For more details, refer to our Compatibility Guide.
